ShoreTel Connect Contact Centre: Intuitive. Easy. Powerful
Do you want a way to make your small start up appear as professional as the big guys? Or have a multi-national call center that operates globally 24/7/365?
ShoreTel Connect Contact Centre is for you. With IP telephony, real time communication tools, robust reporting features and application integration built right in, ShoreTel outshines the competition-and will make your team a star performer for your bottom line.
Make Every Contact Count
Customer satisfaction is tied to repeat business and company reputation, and accessibility is key to maintaining this satisfaction. ShoreTel Contact Centre allows you to personalise the way calls are routed, allowing your customers to get in contact with who they need to, and saves you time and money handling calls.
Easily scaleable, multi-site capabilities and outbound campaign capabilites all help ShoreTel Contact Centre to adapt to your businesses size and needs. Real time reporting and customer relationship management can also help leverage increased productivity for agents and supervisors, keeping track of customer information and performance monitoring at any time.
ShoreTel Connect Contact Centre already integrates with some of the top CRM apps including:
ShoreTel Connect Contact Centre is also scaleable, with 1-1000 active agents at any time. A call centre is no longer just for large corporations